Refund Policy

At Ouzola, we strive to provide high-quality mobile application development services to our clients. Your satisfaction is our priority, and we want to ensure a fair and transparent refund process. Please read our refund policy carefully to understand your rights and obligations when requesting a refund.

1. Eligibility for Refunds

We offer refunds under the following conditions:

  • Project Cancellation by Ouzola: If we are unable to complete your mobile application development project due to unforeseen circumstances, a full refund will be issued.
  • Duplicate Payment: If you were charged twice for the same service, we will refund the duplicate amount upon verification.
  • Service Not Delivered: If Ouzola fails to deliver the agreed-upon service within the specified timeframe, you may request a full or partial refund, depending on the progress of the project.

2. Non-Refundable Cases

Refunds will not be issued in the following scenarios:

  • If the project is already completed and delivered as per the agreed-upon requirements.
  • If delays occur due to client-side factors, such as unresponsiveness or failure to provide necessary information.
  • If the client requests changes that go beyond the initial scope of the project.
  • For dissatisfaction with a completed project if the work was performed according to the agreed specifications.

3. Refund Request Process

To request a refund, please follow these steps:

  1. Contact our support team at Contact@bouilzmin.com with your refund request.
  2. Provide detailed information, including your order number, project details, and reason for the refund request.
  3. Our team will review your request and respond within 5-7 business days.

4. Refund Processing Time

  • Approved refunds will be processed within 7-14 business days.
  • Refunds will be credited to the original payment method used during the transaction.
  • Processing time may vary depending on your payment provider.

5. Modifications to the Refund Policy

Ouzola reserves the right to modify this refund policy at any time. Any changes will be updated on our website https://bouilzmin.com. We encourage our clients to review this policy periodically.

For any further questions, please contact us at Contact@bouilzmin.com.